Our Technology
You see what we see,
the moment we see it.
Anchor Facilities runs on BigChange — the job management platform behind our scheduling, asset tracking, compliance certification and your client portal. No paper dockets, no black hole between reporting a fault and hearing what happened.
An end-to-end job management platform used by field service businesses across the UK and Ireland, bringing scheduling, asset management, mobile working, certification and customer visibility into a single system. We chose it so that our clients get enterprise-grade reporting from day one.
Your Client Portal
Total visibility.
Real time.
Most maintenance relationships run on trust and invoices. You report a problem, someone attends at some point, and weeks later a bill arrives describing work you never saw.
Every Anchor client gets portal access to their own properties. You see job status, engineer notes, site photographs and certificates as they are captured — not when we get round to compiling a report.
It also means that when your board, insurer or managing agent asks a question about a property, you answer it yourself in under a minute.
Live job status
See what has been reported, what is scheduled, who is attending and what has been completed across every property.
Photographic evidence
Time-stamped before and after photographs on every visit. Disputes about what was done stop happening.
Certificate library
Every compliance certificate filed against the property and the asset, downloadable the moment it is issued.
Cost and history reporting
Spend and service history by property and by asset, so repeat failures and money pits become visible early.
Automated scheduling
Recurring service agreements convert into a live schedule. Visits are planned, not remembered.
Mobile-first engineers
Job history, site notes and asset details arrive on the engineer's device before they reach the property.
Digital sign-off
Worksheets, safety checks and certificates completed on site and issued electronically. No paperwork travels in a van.
Route and resource planning
Jobs sequenced by location and priority, cutting drive time and getting engineers to urgent work faster.
Behind The Scenes
Built so nothing
depends on memory.
Small maintenance firms fail their clients in predictable ways. A service is missed in a busy quarter. A certificate expires and nobody notices. An engineer leaves and takes the site knowledge with them.
Every one of those is a systems failure rather than a people failure. Running on a proper job management platform from day one is how a small operation delivers to a standard normally associated with a much larger one.
It also means we scale without the quality drop that usually accompanies growth — the process does not change when the volume does.
Asset Management
Every asset accounted for.
Every service recorded.
The asset register is the part clients underestimate and then rely on most. Every item of plant, every system and every piece of equipment in your building is recorded, tracked and given its own service history — so decisions about repair, replace or budget are made on evidence rather than opinion.
Full asset register
Plant, systems and equipment recorded by location with make, model and serial details captured on site.
Service schedules
Service type and frequency set per asset, generating the visit schedule automatically rather than by hand.
Complete service history
What has been serviced, what is overdue and what is coming up — across every site and every asset.
Updated in the field
Engineers view and update asset details and log services directly from the mobile app while on site.
The Difference
What this actually
changes for you.
The usual arrangement
- Ring a contractor and hope for a callback
- No idea whether anyone attended until the invoice
- Certificates arrive by email and live in someone's inbox
- Service history exists only in an engineer's head
- Renewals missed because nobody was tracking them
- Disputes about what was done, with no evidence either way
- Compiling an audit pack takes days of chasing
With Anchor Facilities
- Report once and track it through to sign-off
- Live job status visible to you throughout
- Certificates filed against the asset and the property
- Full documented service history per asset
- Renewal dates tracked and flagged in advance
- Time-stamped photographic evidence on every visit
- Audit-ready evidence available in minutes
See the portal
for yourself.
Book a free site assessment and we will walk you through exactly what you would see for your own properties.